Check order status

We are determined to make every process of delivery very easy for our respected customers. You can check your order status without wasting your time. To check the shipping status and details of an order, please enter your Order Number and Billing ZIP/Postal Code, your order number can be found in your order confirmation email. This option is to keep our customers content and relaxed.

 

 

Live Chat Support

We have created our Customer Care Team to ensure the best Live Chat Support. Our services are maintained at the highest possible level. Customer Care will deal with all service queries. Every customer has a dedicated Customer Care Executive who is their first point of contact for queries on delivery issues, invoicing and other general problems. The role of the Customer Care Team is to be on hand to help resolve these issues quickly and efficiently, allowing you to get on with the job of running your business. Choose Dal Jura and get the best products and services.

 

Shipping Options

We at Dal Jura deliver wines to a large number of countries worldwide using a network of experienced wine shippers. Export deliveries are door-to-door and are usually completed within 7-10 working days. We apply delivery charges dependent on the value of your order and your business address. To discuss these charges, please speak to your Customer Care Executive or Account Manager.

 

Returns and Exchanges

We provide return and exchange facility to our esteemed customers. Our goal is that all our customers are satisfied with their orders. If you are not completely satisfied with your purchase for any reason, simply return the unused item or items within ninety (90) days of purchase for a refund or replacement.

Should you need to return an item for any reason, please contact our Customer Service department at 0035725030021 or you can also email us at info@daljura.com. If your product was shipped, contact Customer Service or call 0035 7965 96465 for specific instructions. If you purchased products from our online store, return to the address 23 Zena Gunther Street, 6th Floor, Karandokis Cyprus.

Refunds are available when the original invoice accompanies the return of items with their original packaging and in a new, unused condition. Should you wish to return an item, then please follow the instructions on the packing slip enclosed with your order. If an item is received damaged or defective, or if an incorrect item was shipped to you, please call our Customer Service Department and we can provide you with a postage-paid return label.

 

Product Recall

We at Dal Jura offer the “Product Recall” service to our customers. If there are small glass particles found in bottled wines or any other issue is there with the taste, we recall our product. Customers are asked to check the batch information located on the product packaging. All products with the batch information listed above should not be consumed. Customers should return the product to their retailer for a full refund or phone 0035725030021with any queries.

 

Shipping & Returns

We are the most dedicated and customer oriented product providers. We know the value of your hard earned money, so we offer Shipping & Returns option to our customers. We never feel any sort of hassle while shipping & returning. If you don’t like it, we will take it back or if you want any other product, then select and place your order. If you are not completely satisfied with your purchase for any reason, simply return the unused item within 90 days of purchase for a refund or replacement. We intend to offer the best and on time shipping services, so you will get your product without any hassle.

 

Secure Shopping

Dal Jura offers the safest and securest shopping options to our valued customers. We try to make it as convenient as possible for our customers who want to make online purchases. We accept a wide variety of online-ready payment methods. Credit cards and Debit cards are accepted, we accept Visa, MasterCard, PayPal, Cirrus and e-gold. Your billing information will be kept on file to make your next purchase even easier.

Important information about payment:

  • Credit Cards are not charged until ordered products are shipped.
  • Debit and Bank Check Cards may be charged immediately upon order.
  • You may see a temporary charge for items purchased with a Debit or Bank Check Card immediately upon order confirmation. This is a standard practice to verify the validity of the card, and the charge will be removed when your item has been shipped and charged properly for the full amount.
  • Please see the terms and conditions provided by the issuer of your card for further details.

 

 

International Shipping

For international customers, we have placed our products online. Now you can purchase online on our site. Once you have bought, we are responsible for International Shipping. We ship internationally to most countries where it is legally permissible to do so. However, the recipient must pay the cost of taxes & duties unless prior arrangement has been made.

Every country has its own customs procedures and regulations, which are subject to frequent change. Prior to export, we make all arrangements to ensure that the recipient will be allowed to receive their products without delay